You can reach us by email or phone to order an
instrument. We check email several times each day and that's probably the
most efficient way to communicate. We're in and out a lot so if you call and
we are not able to answer your call, we'll call you back if you leave your number on
the answering machine. But I have to be able to understand the number you leave so ...
please ... speak slowly and very clearly. If you get a teenager on the phone, it's a good idea
The best method of payment for us is Postal Money Order or Bank Cashiers Check. International payment is usually made by direct bank transfer. If you pay by US Postal Money Order or US Bank Cashiers Check we can ship the following business day after the funds arrive. Same for Direct Bank Wire Transfer.
Funds can be sent to:
Players Vintage Instruments
P.O. Box 445
Inverness, CA 94937-0445
Before sending funds we will need to determine the shipping costs which are paid by the customer. We'll need your complete shipping address including phone number to get the UPS shipping costs for you.
Once we have agreed that you want the instrument and that the funds
are on the way, we put the instrument On Hold for you.
We'll email you when your funds arrive and schedule a UPS pickup for the following business day.
Then, when the package has been picked up, we'll email you with the tracking number.
We stand behind all of our instruments and make every effort to insure that you know exactly what you are getting before we ship it to you. We can send pictures via email of any details you request. We ship after payment has been received and you have 24 hours after you receive the instrument to make sure you are satisfied with it. If, for any reason, you do not wish to keep the instrument you can notify us and then ship it back to us insured at your expense. When we receive the instrument in the same condition as when it left us, we will refund your purchase price, less our shipping costs.